About Patch - The Work Near Home Flex Operator
Patch is a leading flexible workspace operator committed to creating inspiring environments for people who want to work near home, in suburban areas across the UK.
As Patch expanded the business and broadened their service offerings, they ran into a familiar challenge: disconnected data sources that made extracting actionable insights both time-consuming and prone to errors.
Challenge
Despite investing in a top-tier CRM and a sophisticated member billing system, Patch still couldn't unify their data. Reporting felt cumbersome, data anomalies were difficult to spot, and decision-makers lacked a single source of truth to guide strategy. They needed a platform capable of streamlining reporting, ensuring data accuracy, and delivering real-time insights in one place.
“I'm proud to be a Koho customer. Koho have worked out how to answer our simple data questions in a way that nobody else can. Despite using a top-end CRM and member billing system, only Koho have been able to unite the platforms to give the simple business insights that I need to run the business. The team are wonderful, and work harder than they have to because they care.”
— Freddie, CEO, Patch
Koho's Solution
Koho's integrated data platform pulled Patch's disparate systems into a single, unified view. Drawing on Koho's Data Health features, the platform scanned for inaccuracies, duplicates, and other inconsistencies, automatically flagging issues for quick resolution.
Once Patch's data was “clean,” Koho's analytics suite unlocked valuable insights, allowing Patch to:
- Ensure Reliable Analytics: With data health issues swiftly tackled, every decision was driven by trustworthy, up-to-date data.
- Assess and Mitigate Revenue Risk: By spotting revenue risks early, Patch could prevent negative impacts on their bottom line.
- Reduce Operational Overheads: Automated reporting and real-time dashboards replaced hours of manual work, freeing the team to focus on expansion and member engagement.
Results
- Rapid Data Health Resolution
Within just two weeks of implementing Koho, Patch overcame long-standing data quality problems that had previously taken months to address. Having this reliable data foundation meant teams could trust the figures behind every decision. Data health continues to be a core component used by the Patch team, making sure numbers remain correct and up to date. - 81% Reduction in Reporting Time By eliminating fragmented manual reporting, Koho helped Patch's team reclaim hours once spent on extracting and consolidating data from different platforms. The result? Senior leaders could prioritise strategic planning, member experience, and business scaling efforts.
- 19% Increase in Unit Occupancy Koho's proactive data alerts and comprehensive analytics helped Patch pinpoint underutilised units and areas for improvement. Armed with clear insights, Patch restructured pricing, promotions, and space allocations, boosting overall occupancy by 19%.
- 15% Fewer Billing Inquiries With data accuracy dramatically improved, billing errors and subsequent member queries dropped by nearly half. That meant Patch's staff could devote more time to community-building and less to administrative firefighting.
- Unified Insight for Confident Decisions Freed from second-guessing data, Patch's leadership moved from reactive to proactive decision-making. Having a single source of truth offered a clear line of sight across all operational metrics, allowing them to measure trends, pivot quickly, and seize new opportunities.
“Koho have been able to unite the platforms to give the simple business insights I need… They work harder than they have to because they care.”
— Freddie, CEO, Patch
Conclusion
By integrating Patch's data sources and ensuring top-notch data health, Koho set the stage for informed, analytics-driven decisions. With real-time metrics at their fingertips, Patch not only saved time and resources but also discovered a new level of strategic agility. The partnership between Patch and Koho highlights how a trusted, unified data platform can transform daily operations and fuel sustainable growth in the flexible workspace sector.
Curious about your own data challenges? If you're struggling to bridge the gap between multiple platforms or to turn scattered data into actionable insights, Koho can help. Book a demo or reach out—we're happy to share ideas on what's worked for Patch and others in the flex workspace industry.